How to Lodge a Complaint
We aim to resolve any issues quickly and transparently. You can submit a formal complaint to Online Debt Help (a trading style of Voice Nation Ltd) through any of the following direct channels:
- By Email: info@onlinedebthelp.co.uk
- By Telephone: 01422 754265
- In Writing / By Post: Voice Nation Ltd, Tradeforce Building, Cornwall Place, Bradford, BD8 7JT
Our Complaints Process
- Acknowledgment: We will acknowledge receipt of your complaint in writing (via email or letter) within 5 working days of receiving it.
- Investigation: We will review your case thoroughly. This involves investigating the details of your complaint and reviewing our records.
- Final Response: We aim to send you a detailed final response, including our findings and any proposed resolutions, within 4 weeks (and no later than 8 weeks) of receiving your complaint.